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HOW WE WORK
Classic Collections' mission is to bring a constantly changing selection of the "Best of the Best" of designer clothing, handbags, shoes, jewelry, furs, accesories and one-of-a-kind items to our customers and world-wide shoppers. our goal is to maintain the highest level of quality, variety and taste that we know is eagerly anticipated by our ever-growing family of happy clients and to provide superior customer service.
OUR POLICIES
AS IS - All merchandise is sold "As Is". We take extraordiny measures to make sure that the items we select for sale are clean, in good condition and are accurately portrayed in our pictures and descriptions. Sizes are marked as dictated by the designer/manufacturer. If you have doubts that something will not fit, please contact us first and we can provide specific measurements.
AVAILABILITY - Classic Collections utilizes the most up to date "real time" inventory system available for consignment shops. While many items may be on display in our boutique as well as on-line, each item is bar-coded and when a sale is made, it is nearly impossible for it to be sold again. As a result, we do NOT put items "ON HOLD" or have a LAYAWAY policy online. Unfortunately, no exceptions are possible.
AUTHENTICITY - While every effort is made ot authenticate all of our consigned merchandise, we cannot offer a guarantee of authenticity. However, we offer a 100% refund and pay for return shipping if an item that has been purchased from us can be proven to not be authentic. If we have any doubt about authenticity of any item, we simply decline to accept it from a consignor. Honesty and integrity are the backbone of our reputation and we value our fine relationships with both consignors and customers.
CONSIGNING - See separate section "How To Consign" found on the Main Menu Bar.
CUSTOMER SERVICE - We work very hard to provide exceptional Customer Service to both our customers and consignors. This is clearly evident when visiting our boutique in Palm Beach, and we are committed to offering the same level of consideration, care and support to our web clients. If you need personal attention, modification of an order, gift wrapping or any "special service", we will do our best to accommodate your request.
GIFT CERTIFICATES - We offer Gift Certificates in the dollar amounts listed in the Gift Certificates section of the website.
METHODS OF PAYMENT - Classic Collections accepts most major credit cards: Visa, MasterCard and American Express. It is anticipated that we will offer payment through Paypal in the future.
PRIVACY/SECURITY - At www.ClassicCollectionsofPalmBeach.com your privacy and security is very important to us. our policies with regard to these issues are discussed in detail in the Privacy & Security section of the website. No information will be shared with any third party with the exception of our shipping firm, but we urge you to familiarize yourself with our policies for your own piece of mind.
REFUNDS/RETURNS - We have a Return Policy that is strictly adhered to. Any return for SIZE issues ONLY must be made WITHIN 48 HOURS OF RECEIVING THE MERCHANDISE. this means that you have the opportunity to try something on, inspect it and then ship it back within the 48 hours at your cost. We do not need to receive it in 48 hours, it just must be shipped to us. You will receive a store credit for your purchase, less 10% re-stocking fee. Our original tags must be on the merchandise and we reserve the right to re-authenticate all items. If you have any questions about this policy, please contact us before you purchase. If this policy is not followed, ALL SALES WILL BE CONSIDERED "FINAL". There will be NO exceptions.
SHIPPING - Classic Collections is in the high-end fashion and re-sale business - not shipping. So, we leave the shipping of our merchandise to those who are professionals and can provide quality, cost-effective service. Our shipping order policy allows you to choose the method of shipment, timing factors and insurance coverage, so cost wil vary. You can request an estimate of shipping charges from our shipping company before shipment is made. The same credit card you use for your purchase will be used for shipping charges and you will receive a separate invoice from the shipping company. We outsource our shipping program to R.S.V.P., a highly-regarded bonded and insured shipping firm that has served the citizens and businesses of Palm Beach for over 18 years.
TERMS AND CONDITIONS - Thank you for visiting www.ClassicCollectionsofPalmBeach.com. Please review our Terms and Conditions so that you are familiar with them. By accessing our site, you agree to these terms of use and Classic Collections reserves the right to modify these terms at any time without notice. If for any reason you do not agree with our Terms and Conditions, please exit our site.
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